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How to have better and less boring meetings
I dislike pointless meetings. No. I HATE pointless meetings. 😡 Not in the "ugh-this-is-annoying" kind of way. No, I genuinely hate them. You know the feeling — sitting there, clock-watching, wondering how fast you can get out of here? But...
A practical system to level up client service in your agency
At my former agency, we developed something called "the buddy system". In simple terms: for every client, we assigned a team of at least two consultants. Usually, one was the lead consultant and the other was the "mentor." In this post, I’ll...
How to balance work life? Here are 20 simple (and honest) ways to balance.
Most of us don't need to be told that work-life balance is important—we feel it when it’s missing. You know the signs: your calendar is packed, but your energy is low. You're responsive to everything except your own needs. You're...
Saying no is always a challenge. Especially as an entrepreneur, it can feel like you’re missing out on an opportunity. But what I’ve learned is that a deliberate no is often more powerful than a half-hearted yes. Every time I...
Why entrepreneurs should journal: more than just words
Journaling is an ancient practice with timeless benefits—and it’s gaining renewed attention among modern entrepreneurs. It’s not just a way to capture fleeting thoughts; it’s a powerful tool that can sharpen your focus, boost your mental resilience, and help you...
How office design can help with deep thinking
In today’s fast-paced work environment, deep thinking often takes a backseat to quick decisions, constant notifications, and packed schedules. Yet, deep thinking—focused, uninterrupted, and reflective thought—is essential for solving complex problems, generating innovative ideas, and making strategic decisions. While time...
How to become a better thinker
In a world of constant distractions, deep thinking has become a lost art. Yet, the ability to think clearly and critically is one of the most valuable skills you can develop. Whether you're solving complex problems, making big decisions, or...
The benefits of writing on paper
In an age where digital tools dominate how we communicate, learn, and work, handwriting may seem like an outdated practice. Typing is faster, more convenient, and easily searchable—so why should we still write by hand? The answer lies in how...
Journaling is an age-old practice that has stood the test of time. From ancient diaries to modern guided journals, the simple act of writing down your thoughts has proven to be a transformative tool for self-reflection, personal growth, and emotional...
The art of deep thinking Does “deep thinking” sound intimidating, or maybe even exhausting? It doesn’t have to be about solving life’s biggest challenges. In fact, you probably engage in deep thinking more often than you realize. Ever had a...
Your company’s DNA at the heart of everything
What truly sets your business apart isn’t just what you do—it’s how you do it and why. This is where your company’s DNA comes in. It’s more than just a list of values or a catchy mission statement. It’s the...
How to challenge yourself: The 6-week challenge
Do you want to step out of your comfort zone, sharpen your skills, or pursue a new passion? The 6-week challenge is a structured, engaging way to grow and learn, one skill at a time. It’s simple, adaptable, and designed...
Founder Notes
#15 How customer personas can seriously upgrade your service
Using personas to train your team can be a game changer. If you want your people to really tune in to different types of customers and adjust their approach accordingly, personas are your best friend. I’ve used them for years...
#14 What Amazon, Nike, and Disney know (and you can use too)
Pay close attention to today’s Founder Notes. I want to share some of the secrets behind how the big players use the compound effect of happy customers. Growing a business isn’t just about acquisition. Everyone is fighting for attention, but...
#13 Why fewer hours doesn’t mean less value
This happens all the time: A client compares two quotes with roughly the same total price. But while one party includes a significant number of hours, the other proposes far fewer. The logical question that follows: Why am I paying...
#12 - 7 Small habits to make your business run smoother
Today I want to share a few simple but surprisingly effective habits that helped our agency run smoother and deliver better quality. We trained our people in these habits, built them into our workflows, and stayed sharp on execution. I...
#11 How to Keep Your Head Cool as a Founder
You might recognize this situation... I used to wake up multiple times each night, struggling to fall back asleep. Every time, it was something new — an issue, idea, or situation that hijacked my brain. Having a small child didn’t...